Return, Refund & Right of Withdrawal Policy

Sharps Embroidery & Customs LLC
1808 Princeton Ave
Ponca City, OK 74604
United States
📧 whitney@sharpsembroidery.com

Right of Withdrawal (Consumer Cancellation Rights)

In accordance with consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving their item, subject to the conditions below.

To exercise your right of withdrawal, you must notify us in writing by email within 14 days of delivery. Please include:

• Your order number

• Your full name

• The item(s) you wish to return

• Contact Information

Exclusion from the Right of Withdrawal

The Right of Withdrawal does not apply to custom or personalized items, including custom embroidery, as these products are made to the customer’s specifications. Once production has begun, custom orders cannot be canceled, returned, or refunded except in cases of verified structural defects.

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Custom Orders (No Returns / Limited Refunds)

Due to the personalized and made-to-order nature of custom embroidery, custom orders are non-returnable and non-refundable once production has begun.

Exception – Structural Defects Only
If a custom item arrives with a structural defect (such as stitching failure, unraveling, or construction issues), please contact us within 14 days of delivery with photos of the issue.

If approved, we may offer a repair, replacement, or refund to the original payment method 

Custom items include, but are not limited to:

• Personalized embroidery

• Custom names, logos, or designs

• Made-to-order apparel, regalia, or accessories

Premade / Ready-to-Ship Items (Returns Accepted)

Premade, non-custom items may be returned under the following conditions:

• Returns must be requested within 14 days of delivery

• Items must be unused, unworn, and in original condition

• Buyer is responsible for return shipping costs

• Original shipping charges are non-refundable

Once the item is received and inspected, approved refunds will be issued to the original payment method.

Return Instructions

1. Email us at whitney@sharpsembroidery.com to request a return authorization

2. Securely package the item to prevent damage

3. Include your order number inside the package

4. Ship returns to:

Sharps Embroidery & Customs LLC
1808 Princeton Ave
Ponca City, OK 74604

Customers are responsible for return shipping costs unless the return is due to an approved defect.

Refund Processing

• Approved refunds are processed within 3–5 business days after inspection

• Refunds are issued to the original payment method

• Refund timing may vary depending on payment form or your bank

Refunds are not issued as store credit.